
Customer Service
90 seconds rapid response rate, 24/7 professional services, one on one guidance
Wherever you are in the start-up stage, start planning your business blueprint, or wish to migrate mature IT infrastructure to the cloud, UCloud provides you with a professional engineer team and one-on-one comprehensive infrastructure guidance to protect your cloud business.
Our cloud hosting guarantees 99.95% availability & 99.9999% data reliability. If your products are unavailable due to reasons dependent on UCloud, we promise to reimburse your loss with a hundredfold compensation.
UCloud's professional technical support team is available for you 24/7, all year round, to guarantee stable operation of your business.
We cherish every opportunity to interact with you, online via QQ or through telephone consultation. We are committed to provide fast response within 90 seconds and technical solution within 5 minutes, to create the most efficient client service system.
UCloud provides you with experienced technical support specialists, one-on-one infrastructure optimization guidance from pre-online stage to business boom, as well as record-keeping, anti-attack and other services that will protect your business from any inconvenience.